Terms of service

This platform is owned and managed by EngraveMyMemories. Wherever the words “we”, “us”, and “our” appear on the site, they signify EngraveMyMemories. We provide this website to you, inclusive of all content, tools, and services available on it, on the condition that you accept all terms, conditions, policies, and notifications mentioned here.

By interacting with our website and/or buying from us, you engage with our "Service" and consent to adhere to the following terms and conditions ("Terms of Service," "Terms"), including any additional terms, conditions and policies cited herein and/or accessible via hyperlink. These Terms of Service are relevant to all site users, including but not limited to viewers, suppliers, customers, traders, and/or content contributors.

We implore you to review these Terms of Service meticulously prior to accessing or utilizing our website. By gaining access to or using any portion of the site, you consent to be bound by these Terms of Service. If you do not accept all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are viewed as an offer, acceptance is strictly confined to these Terms of Service.

Any fresh features or tools incorporated into the existing store will also be governed by the Terms of Service. The most recent version of the Terms of Service can be reviewed on this page at any time. We hold the right to revise, alter, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your duty to periodically check this page for modifications. Your sustained use of or access to the website following the posting of any changes signifies acceptance of those changes.

Our store is facilitated by Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 - TERMS OF THE ONLINE STORE
By agreeing to these Terms of Service, you declare that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have provided us your consent to permit any of your minor dependents to use this site.
Our products must not be used for any illegal or unauthorized purpose, nor may you infringe any laws in your jurisdiction (including but not limited to copyright laws) in the course of using the Service.
You are prohibited from transmitting any worms, viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL TERMS
We retain the right to deny service to anyone for any reason at any time.
You acknowledge that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions across various networks; and (b) modifications to comply and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer across networks.
You are strictly forbidden from reproducing, duplicating, copying, selling, reselling or exploiting any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without explicit written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - INFORMATION ACCURACY, COMPLETENESS, AND TIMELINESS
We are not accountable if information made available on this site is not accurate, complete or current. The material on this site is offered for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We retain the right to alter the contents of this site at any time, but we are not obligated to update any information on our site. You consent that it is your responsibility to monitor changes to our site.

SECTION 4 - SERVICE AND PRICE MODIFICATIONS
Prices for our products are subject to change without prior notice.
We have the right at any time to alter or discontinue the Service (or any part or content thereof) without prior notice.
We are not liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be exclusively available online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display the colors and images of our products appearing at the store as accurately as possible. We cannot assure that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We retain the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be rectified.

SECTION 6 - VERIFICATION OF BILLING AND ACCOUNT DETAILS
We maintain the right to reject any order you submit to us. We can, at our sole discretion, restrict or cancel quantities bought per individual, per household or per order. Such restrictions may pertain to orders placed by or under identical customer accounts, identical credit cards, and/or orders utilizing the same billing and/or shipping address. In the event of any modifications to or cancellation of an order, we may endeavor to inform you by contacting the e‑mail and/or billing address/phone number given at the time the order was placed. We maintain the right to restrict or prohibit orders that, in our sole estimation, seem to be placed by dealers, resellers or distributors.

You consent to provide present, thorough and precise purchase and account data for all purchases made at our store. You consent to promptly revise your account and other data, including your email address and credit card numbers and expiration dates, enabling us to finalize your transactions and reach out to you as required.

For additional details, please review our Returns Policy.

SECTION 7 - ACCESS TO OPTIONAL INSTRUMENTS
We may grant you the ability to utilize third-party tools, which we neither supervise nor have any control or input over.
You acknowledge and agree that we provide such tools on an "as is" and "as available" basis, without any form of warranties, assertions, or conditions, and without any endorsement. We will not be held responsible for any issues arising from or related to your use of these optional third-party tools.
Your utilization of any optional tools available through the site is solely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which tools are provided by the respective third-party provider(s).
In the future, we may introduce new services and/or features through our website (including the launch of new tools and resources). All such new features and/or services will also be subject to these Terms of Service.

SECTION 8 - LINKS TO THIRD-PARTY SITES
Certain content, products, and services accessible via our Service may incorporate materials from third-parties.
Links to third-party sites on our platform may lead you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these sites, and we do not warrant and will not be liable for any third-party materials or websites, or any other materials, products, or services of third parties.

We are not accountable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party's policies and practices thoroughly and ensure you understand them before you engage in any transaction. Any issues, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER REMARKS, FEEDBACK, AND OTHER CONTRIBUTIONS
If you send certain specific submissions (like contest entries) at our request, or send creative ideas, suggestions, proposals, plans, or other materials without a request from us, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We have no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Your comments must not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. Your comments must not contain any unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL DATA
The submission of personal data through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, MISCALCULATIONS, AND OMISSIONS
Occasionally, our site or Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to rectify any errors, inaccuracies, or omissions, and to alter or update information or cancel orders if any information in the Service or on any related website is incorrect at any time without prior notice (including after you have submitted your order).
We have no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been revised or updated.

SECTION 12 - FORBIDDEN ACTIVITIES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We cannot guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results obtained from the use of the service will be accurate or reliable.
You acknowledge that we may pause the service for indefinite periods of time or cancel the service at any time, without notifying you.

You explicitly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall EngraveMyMemories, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNITY
By using our services, you agree to defend, indemnify, and hold EngraveMyMemories and all associated entities, including our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorney's fees) arising out of or related to your violation of these Terms of Service or any third-party's rights, including without limitation, their rights of privacy, or infringement of intellectual property rights.

SECTION 15 - PROVISION SEPARABILITY
If it is determined that any clause of these Terms of Service is deemed unlawful, void, or for any reason unenforceable, then that clause will be deemed severable from these Terms of Service and will not affect the validity and enforceability of the remaining clauses.

SECTION 16 - CONTRACT TERMINATION
All responsibilities and obligations of the parties, which occurred before the termination date, will survive the termination of this agreement for all intents and purposes.
These Terms of Service are effective unless and until ended by either you or us. You may terminate these Terms of Service at any time by informing us that you no longer wish to use our Services or when you stop using our site. If we believe, in our sole discretion, that you have not complied with any section of these Terms of Service, we can also end this agreement at any time without notice and you will be liable for all due amounts up to and including the termination date.

SECTION 17 - FULL AGREEMENT
The failure of EngraveMyMemories to enforce any right or provision of these Terms of Service will not be considered a waiver of those rights. These Terms of Service and any operational rules or policies posted by us on this site or concerning the Service constitutes the entire agreement and understanding between you and us and controls your use of the Service, replacing any previous agreements (including, but not limited to, any previous versions of the Terms of Service) between you and us.

SECTION 18 - APPLICABLE LAW
These Terms of Service and any additional agreements through which we offer you Services will be governed by and interpreted according to United States law.

SECTION 19 - TERMS OF SERVICE UPDATES
The most recent version of the Terms of Service can always be reviewed on this page. We retain the right, at our sole discretion, to modify or replace any section of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after changes to these Terms of Service are posted constitutes acceptance of those changes.

SECTION 20 - CONTACT DETAILS
Queries regarding the Terms of Service can be sent to us at sales@engravemm.com.

Text Marketing & Notifications

By opting in to EngraveMyMemories' SMS marketing during checkout, making a purchase, or subscribing through our subscription tools, you agree to receive regular text updates (including order updates and abandoned cart reminders), marketing text messages, and transactional texts, which may include requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a prerequisite for purchase.

To unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You acknowledge and agree that alternative methods of opting out, such as using alternative words or requests, will not be deemed a reasonable means of opting out. While our service is free, you are responsible for any charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us for more information.

We reserve the right to modify any telephone number or short code we use to operate the service at any time, and will notify you in such cases. You acknowledge that any messages you send to a modified telephone number or short code, including STOP or HELP requests, may not be received, and we will not be responsible for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your privacy is important to us. Please see our Privacy Policy to understand how we collect and use your personal information.